Location
& Facilities
Hi Fly headquarters are conveniently located in the center of Lisbon, next to the Sheraton Hotel and just 15 minutes away from Lisbon's International Airport.
Latino Coelho nr 1, Hi Fly Building1050-132 Lisbon - PortugalView on map
Departments
- IATA
- ICAO
- SITA
- AFTN
- 5K
- HFY
- LISOZ5K
- LPPTHFYO
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Commercial
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Planning & Ops Control
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Flight Operations
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Administration & Finance
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Marketing
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Continuing Airworthiness Maintenance Organization
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Legal
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Public Relations
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Human Resources
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Sustainability
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Baggage Claims
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Flights Delays and Cancellations (Only for flight codes HFM/3L* or HFY/5K. Please scroll for more information)
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Passengers
Rights
Welcome to our Passenger’s Rights Office.
IMPORTANT: Before submitting your complaint for flight delays or cancellations, please read the following information carefully:
- Hi Fly Group includes two Air Carriers operating under the following flight codes:
- HFM (ICAO code) or 3L* (IATA code)
- HFY (ICAO code) or 5K (IATA code)
- Neither of these carriers operates scheduled flights or sells tickets to passengers.
- All our flights are operated either on a wet lease or full charter basis.
- If your flight has any of the above-mentioned flight codes (HFM/3L* or HFY/5K), it means that it was operated as a Full Charter and we would be happy to receive and review your complaint.
- If your flight has a different flight code, it means that it was operated under a wet lease regime and, according to Regulation 261/2004, the responsibility for any delays or cancellations lies with the airline that sold you the ticket. In these cases, please check your ticket and direct your complaint to the issuing airline.
Here you can address your complaints regarding flight delays or cancellations for flight codes HFM/3L* or HFY/5K: